Deposits & withdrawals

Deposits and withdrawals

Deposits arrive in your platform wallet, and you fund trading accounts from there. A withdrawal is a request that is reviewed before it is paid.

Deposit methods

The methods currently enabled on the platform.

Cryptocurrency

Choose the coin and network on the deposit page and follow the transfer instructions shown to you.

  • The amount is credited to your wallet once the network confirms the transfer.
  • Network fees depend on the network you choose.
  • Check the network before sending: a transfer on a different network may be lost.

Bank cards — Visa and Mastercard

Deposit with a Visa or Mastercard card from the platform’s deposit page; the amount is credited as balance in your wallet.

  • Card details are entered on the payment page — not on our website or the platform.
  • The balance is credited to your wallet once the payment is confirmed.

Steps

Deposit

  1. 1On the platform’s deposit page choose the method and amount.
  2. 2Complete the card payment on the payment page, or send the cryptocurrency transfer.
  3. 3Once confirmed, the balance is credited to your wallet and you transfer it to your trading account.

Withdrawal

  1. 1Verify your identity once on the verification page.
  2. 2Submit a withdrawal request from the platform’s withdrawal page.
  3. 3The request is reviewed and then paid, and you receive an email when it is submitted and when it is paid or rejected.

Rules that protect your money

Applied to every client and every transaction.

Identity verification before withdrawal

Withdrawals open once your identity verification is approved; deposits do not wait for verification.

Every request reviewed

A withdrawal request goes into review before it is paid, protecting you from any transaction you did not ask for.

Same method

Under the Anti-Money-Laundering Policy, withdrawals go to the payment method used for the deposit, in the account holder’s name.

Questions about deposits and withdrawals

When does a cryptocurrency deposit arrive?
It is credited once the network confirms the transfer; the time varies between networks and with network congestion.
Can I withdraw before verifying my identity?
No. Verification is required before withdrawals open, but you can deposit before it.
Why do withdrawals go back to the deposit method?
Because the Anti-Money-Laundering Policy prevents trading accounts from being used as a channel to move money between different payment methods or people.
Do you store my card details?
Card details are not entered on our website or the platform; payment takes place on the payment gateway’s page.

Start with a demo or a live account

The demo account runs on the same platform with virtual funds, and you can open a live account when you are ready.

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